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After Ordering

After you place your order, you will receive e-mails about your order (#Spirit...) Below are examples of e-mails you might receive:

• Order Confirmation. This e-mail confirms that we have received your order. It includes your order number and order details. Keep this e-mail for your records.
• Shipment Confirmation. This e-mail confirms that your order has shipped. You will receive this email with the tracking details as soon as it is provided by the factory or distribution center. 
• Important notice about your order. There are a few reasons why you would receive this e-mail, including difficulty in processing your order, inability to ship to the address provided, duplicate order, or cancellation of the order. Should you receive a notice like this, please call us immediately at 1-800-883-0028  so the problem can be addressed. 

• Backorder This e-mail informs you that an item from your order is not available for immediate shipment and will ship when it is available. Your credit card is charged when the item is shipped. When the item is available to ship, we will send you an e-mail.

 

Cancellations:

Orders canceled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address.

Orders canceled before the item are shipped the customer is entitled to a full refund minus a 4% card processing fee. 


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